Welcome to Women Sandals Store’s FAQ section! We’re here to answer all your questions about our stylish and comfortable sandals, seamless delivery process, and worry-free shopping experience. Below you’ll find answers to our most commonly asked questions.
Product Questions
Q: What types of sandals do you offer?
A: We specialize in a wide variety of women’s sandals including Dress Sandals, Flat Sandals, Flip Flops, Footbed Sandals, Outdoor Sandals, Platform Sandals, Sport Sandals, and Wedges. Our collection is carefully curated to combine style with ultimate comfort.
Q: How do I choose the right size?
A: Our sizing follows standard US measurements. For the perfect fit, we recommend measuring your foot length and comparing it with our size chart (available on each product page). If you’re between sizes, consider sizing up for adjustable styles or down for stretchy materials.
Q: Are your sandals comfortable for all-day wear?
A: Absolutely! Comfort is our top priority. Our Footbed Sandals feature ergonomic designs, while our Sport Sandals offer superior support. Many customers tell us they can wear our sandals all day without discomfort.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout. All transactions are encrypted for your protection.
Q: Is my payment information secure?
A: Yes! We use industry-standard SSL encryption to protect all your personal and payment information. We never store your full credit card details on our servers.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to get your sandals to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.
Shipping & Delivery
Q: How long does shipping take?
A: We process all orders within 1-2 business days. After dispatch:
- Standard Shipping via DHL/FedEx: 10-15 business days ($12.95)
- Free Shipping via EMS: 15-25 business days (for orders over $50)
Q: Do you offer international shipping?
A: Yes! We ship worldwide from our Atlanta headquarters, excluding some remote areas in Asia. International customers are responsible for any customs fees or import taxes that may apply.
Q: Can I track my order?
A: Absolutely! Once your order ships, you’ll receive a confirmation email with tracking information. For Standard Shipping, you’ll get real-time updates via DHL or FedEx. EMS shipments can be tracked through their global network.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 15-day return policy from the date of delivery. Items must be unworn, in original condition with all tags attached. Please contact us at [email protected] to initiate a return.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method as we can’t be responsible for lost return packages.
Q: How long does it take to process a refund?
A: Once we receive your return, please allow 3-5 business days for processing. Refunds will be issued to your original payment method. Depending on your bank, it may take additional time for the refund to appear on your statement.
Contact & Support
Q: How can I contact customer service?
A: Our friendly customer care team is always happy to help! Email us at [email protected] for prompt assistance with any questions about our products, orders, or policies.
Q: What are your business hours?
A: Our team is available Monday through Friday, 9am-5pm EST. We strive to respond to all inquiries within 24 business hours.
Q: Where is your company located?
A: Women Sandals Store is headquartered at 3525 Stroop Hill Road, Atlanta, US 30303. While we don’t have a physical retail store, we’re proud to serve customers worldwide through our online store.
Don’t see your question here? Our customer care team is always ready to assist you. Email us at [email protected] and we’ll be happy to help!
Women Sandals Store – Where every step is a statement of comfort and style.