At Women Sandals Store, we want you to be completely satisfied with your purchase of our stylish sandals. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following products:

  • Flip Flops (due to direct foot contact)
  • Footbed Sandals (with molded footbeds)
  • Clearance items (marked as final sale)

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Women Sandals Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to return/exchange: – Product Name: – Size: – Color: – Reason for return/exchange: I have reviewed the return policy and confirm the item(s) meet all return requirements. [Your Full Name] [Your Email Address] [Your Shipping Address]

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once approved, please ship your return to:

Women Sandals Store Returns
3525 Stroop Hill Road
Atlanta, US 30303

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective/wrong items)

Please allow 7-10 business days for the refund to appear on your credit card statement, depending on your bank’s processing time.

Exchanges

We’re happy to exchange items for a different size or color, subject to availability. The process is the same as returns:

  1. Request an exchange via email
  2. Return the original item following our instructions
  3. We’ll ship your new item once we receive the return

If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange for a free return and replacement

Questions?

Our customer service team is happy to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for shopping with Women Sandals Store!