At Women Sandals Store, we’re committed to making your shopping experience seamless from checkout to delivery. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment

Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love your Women Sandals Store purchase. If you’re not completely satisfied, you may return most items within 15 days of receiving your order.

Return Eligibility

To qualify for a return or exchange:

  • Items must be unused, unworn, and in original condition with all tags attached
  • Original packaging must be included
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Flip Flops (due to direct foot contact)
  • Footbed Sandals (with molded footbeds)
  • Clearance items (marked as final sale)

How to Return an Item

Follow these simple steps:

Step 1: Contact Customer Service

Email us at [email protected] within 15 days of receiving your order with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Product details (name, size, color)
  • Reason for return/exchange
  • Your contact information

Step 2: Wait for Approval

Our team will review your request within 1-2 business days and email you:

  • Return authorization (if approved)
  • Return shipping instructions
  • Exchange options (if applicable)

Step 3: Ship Your Return

Once approved, ship your return to:

Women Sandals Store Returns
3525 Stroop Hill Road
Atlanta, US 30303

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable (except for defective/wrong items)

Please allow 7-10 business days for the refund to appear on your statement, depending on your bank’s processing time.

Exchanges

We’re happy to exchange items for a different size or color (subject to availability). The process is the same as returns:

  • Request an exchange via email
  • Return the original item following our instructions
  • We’ll ship your new item once we receive the return

Price differences will be adjusted – you’ll pay any additional amount or receive a refund for the difference.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange for a free return and replacement

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns. Contact us at [email protected] and we’ll respond within 24 hours.

Thank you for shopping with Women Sandals Store – where style meets comfort in every step!